Community Guidelines

Safe online shopping – Digital responsibility at Studently

Studently
February 27, 2026

Trust is essential in an online environment. Studently connects students and landlords digitally, which means that safe and responsible online communication is a shared responsibility.

To prevent misuse, fraud and misunderstandings, we ask all users to adhere to the guidelines below.

🔐 Protect your account

Your account is personal and must not be shared with third parties.

Please ensure that you:

  • A strong and unique password has been used

  • Keep your login details confidential

  • Please contact us immediately if you notice any suspicious activity

Studently is not liable for any misuse resulting from shared login details.

📩 Communicate professionally and clearly

All communication via the platform must:

  • Respectful

  • Transparent

  • to contain relevant information

Avoid sharing unnecessary personal details in your first messages.

💳 Be careful with payments

Studently processes payment requests via secure payment methods.

Please note:

  • Never make payments via external links that you receive in messages

  • Never share your bank or card details with other users

  • Do not click on suspicious links

If in doubt: report it immediately.

📸 Do not share sensitive documents unless absolutely necessary

Students do not need to share sensitive documents before a formal tenancy agreement has been signed.

Landlords must not request unreasonable personal information that is not relevant to the letting process.

🚫 No misuse of information

It is prohibited to:

  • Contact details to be used for marketing purposes

  • To store data for external commercial activities

  • Copying or distributing information from the platform

All data may only be used in connection with housing applications.

⚖️ Report suspicious situations

Do you have doubts about the authenticity of a property or communication?

  • Use the reporting system

  • Provide clear information

  • Please provide evidence where possible

Reporting issues quickly helps us keep the community safe.

🌍 Digital security is a shared responsibility

Studently provides a secure platform, but the quality of the community depends on the behaviour of its users.

By acting responsibly and professionally, you are helping to create a reliable environment for student accommodation in the Netherlands.