At Studently, we strive to provide a safe, transparent and efficient experience for both students and landlords.
Do you have a question, a problem or an issue to report? Our customer service team is here to help.
🎓 For students
We’re happy to help with any questions you may have about:
Account registration
Application procedures
Payments
Technical issues
Safety issues
Please note that Studently has no influence over landlords’ decisions regarding the acceptance of applications.
🏢 For landlords
Landlords can contact us for assistance with:
Listing or editing properties
Technical issues with the dashboard
Applications received
Safety notices
We’re happy to help you maximise the visibility of your property listings.
💳 Payment support
Do you have any questions about a payment, or are you experiencing a problem during checkout?
Please get in touch with us via the contact form and include:
The date of payment
The amount
The property in question
Our team will look into your request as soon as possible.
🔒 Security and notifications
If you suspect fraud, misuse or suspicious activity, please report it immediately.
We take such reports seriously and investigate each case thoroughly.
⏱️ Response time
We aim to respond to your message within 1–2 working days.
During busy periods, response times may be slightly longer.
📩 Contact us
You can get in touch via the contact form on our website.
Please always include clear details in your message so that we can assist you as efficiently as possible.
We do our best to ensure that Studently remains safe, reliable and user-friendly for everyone.
Email: studentlyhousing@gmail.com
