{"id":3675,"date":"2026-02-27T10:51:06","date_gmt":"2026-02-27T10:51:06","guid":{"rendered":"https:\/\/studently.nl\/?p=3675"},"modified":"2026-04-05T13:07:44","modified_gmt":"2026-04-05T13:07:44","slug":"klantenservice","status":"publish","type":"post","link":"https:\/\/studently.nl\/en\/klantenservice\/","title":{"rendered":"Customer service"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

At Studently, we strive to provide a safe, transparent and efficient experience for both students and landlords.<\/p>

Do you have a question, a problem or an issue to report? Our customer service team is here to help.<\/p>

\ud83c\udf93 For students<\/h5>

We\u2019re happy to help with any questions you may have about:<\/p>

  • Account registration<\/p><\/li>

  • Application procedures<\/p><\/li>

  • Payments<\/p><\/li>

  • Technical issues<\/p><\/li>

  • Safety issues<\/p><\/li><\/ul>

    Please note that Studently has no influence over landlords\u2019 decisions regarding the acceptance of applications.<\/p>

    \ud83c\udfe2 For landlords<\/h5>

    Landlords can contact us for assistance with:<\/p>

    • Listing or editing properties<\/p><\/li>

    • Technical issues with the dashboard<\/p><\/li>

    • Applications received<\/p><\/li>

    • Safety notices<\/p><\/li><\/ul>

      We\u2019re happy to help you maximise the visibility of your property listings.<\/p>

      \ud83d\udcb3 Payment support<\/h5>

      Do you have any questions about a payment, or are you experiencing a problem during checkout?<\/p>

      Please get in touch with us via the contact form and include:<\/p>

      • The date of payment<\/p><\/li>

      • The amount<\/p><\/li>

      • The property in question<\/p><\/li><\/ul>

        Our team will look into your request as soon as possible.<\/p>

        \ud83d\udd12 Security and notifications<\/h5>

        If you suspect fraud, misuse or suspicious activity, please report it immediately.<\/p>

        We take such reports seriously and investigate each case thoroughly.<\/p>

        \u23f1\ufe0f Response time<\/h5>

        We aim to respond to your message within 1\u20132 working days.<\/p>

        During busy periods, response times may be slightly longer.<\/p>

        \ud83d\udce9 Contact us<\/h5>

        You can get in touch via the contact form on our website.<\/p>

        Please always include clear details in your message so that we can assist you as efficiently as possible.<\/p>

        We do our best to ensure that Studently remains safe, reliable and user-friendly for everyone.<\/p>

        Email: studentlyhousing@gmail.com<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Bij Studently streven wij ernaar om een veilige, transparante en effici\u00ebnte ervaring te bieden voor zowel studenten als verhuurders. Heeft u een vraag, probleem of melding? Ons […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[143],"tags":[],"class_list":["post-3675","post","type-post","status-publish","format-standard","hentry","category-ondersteuning"],"_links":{"self":[{"href":"https:\/\/studently.nl\/en\/wp-json\/wp\/v2\/posts\/3675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/studently.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/studently.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/studently.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/studently.nl\/en\/wp-json\/wp\/v2\/comments?post=3675"}],"version-history":[{"count":8,"href":"https:\/\/studently.nl\/en\/wp-json\/wp\/v2\/posts\/3675\/revisions"}],"predecessor-version":[{"id":4176,"href":"https:\/\/studently.nl\/en\/wp-json\/wp\/v2\/posts\/3675\/revisions\/4176"}],"wp:attachment":[{"href":"https:\/\/studently.nl\/en\/wp-json\/wp\/v2\/media?parent=3675"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/studently.nl\/en\/wp-json\/wp\/v2\/categories?post=3675"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/studently.nl\/en\/wp-json\/wp\/v2\/tags?post=3675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}